Does Jolie Laide Ship Worldwide?
Yes, Jolie Laide ships orders all over the world. We use a mix of couriers including Australia Post, Sendle, UPS & DHL.
How long does shipping take? When will I receive my order?
Shipping time depends on the item you are ordering. Most Jolie Laide items are made to order by our artists. For exact shipping & fabrication estimates, please refer to our individual product pages.
What is Jolie Laide’s Returns Policy?
We accept returns for a store credit on all full priced items within 14 days for domestic orders and 30 days for international orders. You can view our full returns policy here. We don't receive returns for made to order items.
What methods of payment do you accept?
We accept payment via Credit Card, Afterpay, Google Pay & Apple Pay.
Do you have a sizing guide?
Yes we do, you can find it here.
Can I make changes/ cancel to an order?
Unfortunately, as per our refunds & returns policy we are unable to cancel any orders once they have been placed. If you are still unhappy when you receive your items, you can return the item to us for a store credit.
Can I apply my first order discount after my order has been placed?
Unfortunately we are unable to rectify this once the order has been placed. This includes adding the code once the order is lodged, or refunding for the amount of the discount. If you are having trouble with your discount code, please email us at jolielaideau@gmail.com with the issue (before checkout) and they will help you out!
How do I track my parcel?
You will receive a shipping confirmation from us when your order has been dispatched. In this email, you will find your unique Tracking Number.
Do you have a Media/PR contact?
We do. Please email all PR/ media enquiries to jolielaideau@gmail.com
